To protect your rights, we have established the following warranty rules:
Warranty Coverage
Applicable Products
Covers all controller products manufactured and sold by our company, including but not limited to operation controllers, multi-functional grips, and related accessories.
Warranty Duration
Structural Components
18 months from the date of production.
Rubber Parts (consumables)
6 months from the date of production.
Button Components (wear-prone parts)
12 months from the date of production. These warranty periods apply uniformly to all models without exception.
Special Circumstances
If you require a warranty extension or have unique needs, please contact our sales team promptly. We will evaluate and address your request based on actual conditions.
Warranty Claim Process
Identify The Issue
During the warranty period, if you detect a product defect, immediately retain evidence (e.g., photos/videos of the issue) to clearly document the problem.
Contact Customer Service
Reach out to our support team via the contact information provided on our official website. Provide detailed information, including the product model, purchase date, and issue description.
Submit a Claim
Follow the instructions from our team to fill out the Warranty Claim Form and submit supporting materials. Our staff will conduct an initial review.
Review & Resolution
If approved, we will arrange repairs, replacements, or other services per the warranty terms. If denied, our team will explain the reason and provide further guidance.
