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FAQ

  • Q Who is Haimooo Controls?

    A Haimooo Electronic Controls Co, Ltd, established in 2011, specializes in the development and manufacturing of industrial operator control products. Headquartered in Shanghai’s Minhang District, we operate from a 3,000 m² facility with a team of 50+ employees, including over 25% skilled technicians.

  • Q What are Haimooo’s key achievements?

    A
    10+ years of industry expertise.
    42+ product series and 77+ national patents.
    400,000+ cumulative shipments to 1,000+ clients across 35+ countries.
    Recognized as a Shanghai High-tech Enterprise (2020) and awarded Shanghai Excellent Entrepreneurship Enterprise.
    Certified under ISO 9001:2015 (since 2013) and ISO 14001 (2025).

  • Q What is Haimooo’s mission?

    A We prioritize integrity, respect, focus, and symbiosis, delivering reliable, customized control solutions for industries like construction, agriculture, logistics, and robotics.

  • Q What products does Haimooo offer?

    A
    Our portfolio includes:
    Finger-Operated Joysticks: Compact, precise controls for space-limited applications.
    Hand-Operated Joysticks: Robust grips for heavy machinery (e.g, excavators, cranes).
    Multi-Function Handles & Grips: Modular designs with integrated controls.
    Armrest Boxes, Foot Pedals, and Control Boxes: Plug-and-play solutions with CAN protocol compatibility.

  • Q What technology does Haimooo use?

    A
    Non-contact Hall Sensor Technology: Ensures precision, longevity, and EMI resistance.
    IP67 Protection: Dustproof and waterproof for harsh environments.
    EMC Compliance: Rigorous testing for electromagnetic compatibility.
    Custom Signal Outputs: Analog, CAN bus, PWM, and more.

  • Q Which industries does Haimooo serve?

    A
    Our joysticks are trusted in:
    Construction Machinery: Cranes, excavators, loaders.
    Agriculture: Tractors, harvesters, sprayers.
    Aerial Work Platforms: Boom and platform controls.
    Material Handling: Forklifts, logistics vehicles.
    Video Surveillance: PTZ camera controls.
    Medical, Military, and Robotics: Precision automation.

  • Q How does Haimooo ensure product quality?

    A
    ISO 9001:2015 Compliance: Strict adherence to design and production standards.
    Six Sigma Methodology: Black Belt experts resolve complex quality issues.
    Lean Manufacturing: Continuous process optimization (Kaizen principles).
    100% Testing: Every product undergoes rigorous inspection.

  • Q What certifications does Haimooo hold?

    A
    ISO 9001:2015 (Quality Management).
    ISO 14001:2025 (Environmental Management).
    Shanghai High-tech Enterprise Certification.

  • Q What after-sales services are provided?

    A
    Field Support: Installation guidance, troubleshooting, repairs, and replacements.
    Spare Parts: Ample stock of common/specialized components.
    Training: On-site or remote sessions for installation, debugging, and maintenance.

  • Q Does Haimooo offer customization?

    A
    Yes! We provide tailored solutions for:
    Mechanical, electrical, and ergonomic design.
    Industry-specific requirements (e.g, waterproofing, vibration resistance).
    Integration with existing systems (CAN bus, modular controls).

  • Q What makes Haimooo a reliable partner?

    A
    Global Reach: Serving 35+ countries with localized support.
    Customer-Centric Approach: Focus on long-term symbiosis.
    Employee Welfare: Safe workplaces and continuous skill development.

  • Q Why choose a Hall-effect sensor for your joystick?

    A
    Hall-effect sensors offer non-contact position sensing, which means there’s no mechanical wear between the sensing element and the moving parts. This results in:
    · Longer lifespan (often over 5 million cycles),
    · Better resistance to dust, vibration, and humidity,
    · Higher precision and stability over time.
    They’re ideal for harsh industrial environments and safety-critical applications such as aerial lifts, off-road vehicles, and marine controls.

  • Q What is the standard lead time?

    A Standard products ship in 2–4 weeks. Customized versions may require 4–8 weeks.

  • Q Can I order just one unit for testing?

    A Yes. We welcome sample orders for testing and development.

  • Q What is your warranty policy?

    A All products are covered by a 12-month warranty against material or workmanship defects under normal use.

Telephone

+86-132-6271-8373

Email

sales@haimooo.com
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